Réclamation

Who We Are ?

Established in 2013, Microcred SA is the only microfinance institution with 100% Tunisian capital. It has a team of nearly 400 employees and more than a decade of experience supporting and financing almost 30,000 micro-entrepreneurs through a network of 20 branches across Tunisia.

Mission

Firmly committed to its mission of inclusion, Microcred works to provide support and financing for sustainable projects, particularly within the circular economy, with a direct impact on employment, water and energy resource management, environmental protection, and equitable access to healthcare, culture, sporting activities, and research & development.

Vision

Guided by four core values — Ethics, Commitment, Equity and Agility — Microcred aims to become a key player in inclusive, responsible and sustainable finance. It builds on FABA’s financial support initiatives, providing fast, tailored solutions to meet the needs of underserved communities, particularly in rural areas, helping them develop income-generating activities and improve their living conditions.

Our Values

ETHICS

All our operations are guided by ethical principles and fully uphold financial inclusion.

EQUITY

Our activities follow an inclusive approach that ensures equitable participation for all segments of marginalised communities.

COMMITMENT

We are committed to providing our clients with the highest quality of service and solutions tailored to their needs.

AGILITY

We take an agile approach to defining our processes so that we can adapt to change while ensuring continuity.

With this in mind, Microcred SA, a leading institution in Tunisia’s microfinance sector, has already introduced several major measures:

1

An across-the-board reduction in interest rates: all our loan products now benefit from a single pricing structure, with rates reduced by eight (8) percentage points compared with previous terms, reflecting our commitment to making financial independence more accessible to our beneficiaries.
2

A new catalogue of more than fifty (50) loan products designed to better meet our clients’ diverse needs, with flexible payment terms aligned with the repayment capacity of different groups of clients and prospective clients.

Through this plan, Microcred SA reaffirms its commitment to remaining a strong, agile and inclusive institution, capable of supporting Tunisian micro-entrepreneurs and households excluded from the traditional financial system while strengthening the long-term economic sustainability of its model.

Shareholding

Share Capital Breakdown

Société Agricole El Hadayek

79%

Compagnie financière d’investissement CFI

10%

AMEN Bank

10%

MAC SA

1%
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